> Source: https://builder-docs.ema.ai/use-cases-patterns
> Title: Use Cases & Patterns

# Use Cases & Patterns

This section bridges the gap between what the Ema Builder Platform can do and how to apply it to real problems. While [Core Concepts](/legacy-docs/core-concepts) explains the platform's building blocks and [Builder Guides](/legacy-docs/builder-guides) teaches you how to construct workflows, this section shows you how those capabilities come together to solve specific categories of business problems.

## What Is a Pattern?

A pattern is a repeatable approach to solving a class of problems on the Ema platform. Unlike [templates](/legacy-docs/templates), which are ready-to-deploy configurations, patterns describe the underlying workflow structures, agent combinations, and data strategies that make those configurations work.

## Use Cases

Use Case

Description

Customer Support & Engagement

AI Employees for customer Q&A, agent assist, and knowledge base auditing.

Sales Development & Outreach

SDR automation, prospecting workflows, and email sequence generation.

Talent Acquisition & Recruitment

Candidate discovery, resume scoring, and automated outreach.

HR & Employee Service

Policy Q&A, IT support triage, and internal workflow automation.

Document Processing & Extraction

Contract evaluation, claims intake, and structured data extraction from documents.

Healthcare & Compliance

Prior authorization, clinical document processing, and eligibility determination.

Analytics & Insights

Voice of customer analysis, sentiment trends, and feedback processing at scale.

[Voice AI](/legacy-docs/use-cases-patterns/voice-ai)

Inbound and outbound voice interactions, IVR replacement, and phone-based customer engagement.

[Custom Code Patterns](/legacy-docs/use-cases-patterns/custom-code)

Extending workflows with custom logic using the Custom Code Agent.

## How to Use This Section

Find the closest use case above to evaluate feasibility and plan your build. If you want a working AI Employee quickly, start with [Templates](/legacy-docs/templates) and come back here to understand or customize the design. For hands-on tutorials, see [Builder Guides](/legacy-docs/builder-guides).

## Related Sections

-   [Templates](/legacy-docs/templates) -- Pre-built AI Employee configurations that implement many of the patterns described here.
-   [Builder Guides](/legacy-docs/builder-guides) -- Hands-on tutorials for constructing workflows in the Generative Workflow Engine.
-   [Core Concepts](/legacy-docs/core-concepts) -- Foundational platform concepts including GWE, agents, bindings, and the type system.
-   [API Reference](/legacy-docs/api-reference) -- Programmatic access to AI Employees, workflows, and platform resources.