> Source: https://builder-docs.ema.ai/testing-operations/metrics-insights
> Title: Metrics & Insights

# Metrics & Insights

## Metrics

Metrics are available on a per-AI-Employee basis, determined by the trigger type of the AI Employee. This means that chatbot AI Employees display different metrics out of the box compared to document-based or ticketing AI Employees.

### Chat AI Employees

Chatbot AI Employees show usage metrics including sessions, messages, users, and feedback trends. For a detailed breakdown, see [Chat Metrics](/legacy-docs/testing-operations/chat-metrics).

### Ticketing AI Employees

Ticketing AI Employees display metrics relevant to ticket processing volume and resolution rates.

### Dashboard AI Employees

Dashboard AI Employees show total triggers and success rates. See [Launching & Monitoring](/legacy-docs/testing-operations/launching-monitoring) for details.

## Customizable Metrics

Customizable metrics are coming soon, along with more detailed metrics and graphs per use case.