> Source: https://builder-docs.ema.ai/testing-operations
> Title: Testing & Operations

# Testing & Operations

This section covers the full lifecycle of an AI Employee from pre-launch testing through post-launch monitoring, auditing, and continuous improvement.

## In This Section

### Testing & Evaluation

-   [Testing AI Employees](/legacy-docs/testing-operations/testing) -- How to build test datasets, run progressive tests, and validate AI Employees before launch.
-   [Evaluating AI Employees](/legacy-docs/testing-operations/evaluating) -- Running evaluation suites with scoring criteria and interpreting results.

### Launch

-   [Launch Checklist](/legacy-docs/testing-operations/launch-checklist) -- Pre-launch verification steps organized by phase.
-   [Launching & Monitoring](/legacy-docs/testing-operations/launching-monitoring) -- Post-launch rollout, user onboarding, and adoption tracking.

### Debugging

-   [Debug Logs](/legacy-docs/testing-operations/debug-logs) -- Reading and using debug logs to inspect workflow execution.

### Metrics & Auditing

-   [Chat Metrics](/legacy-docs/testing-operations/chat-metrics) -- Tracking usage, feedback, and tool call metrics for chat AI Employees.
-   [Auditing Chat AI Employees](/legacy-docs/testing-operations/auditing) -- Reviewing conversations, providing feedback, and tracking resolution.
-   [Metrics & Insights](/legacy-docs/testing-operations/metrics-insights) -- Overview of per-AI-Employee metrics by trigger type.

### Operations

-   [Seamless Upgrade](/legacy-docs/testing-operations/seamless-upgrade) -- Safely testing and deploying changes to live AI Employees.

### Configuration

-   [Chatbot Logo Configuration](/legacy-docs/testing-operations/chatbot-logo-configuration) -- Upload and manage a brand logo for embedded chatbots.
-   Customize In-Progress Messages -- Configure live progress updates shown to users while the AI Employee processes a request.